There are no surgery cancellation fees if you decide not to go ahead with surgery, however, if you decide to cancel or terminate your holiday, some cancellation fees apply.
Please refer to the cancellation policy applied by the travel agent with regard to bookings made through the travel agent, upon your booking. In the case that you have personally booked your flight and accommodation, Medi Makeovers has no involvement or responsibility, financial or otherwise, with these arrangements.
A $250.00 non-refundable administration fee for your personalised package must be paid upon booking. Bookings not paid for by the 14 day prior to the actual booked departure date will be considered cancelled by Medi Makeovers Provided written notice is received within 14 days of your original date booked, Medi Makeovers will provide you with a credit and permit the value of the payment to be transferred to a future booking within 3 months.
No refund or transfer is available for cancellations after the surgery holiday package has commenced or in respect of accommodation, meals or any other services not utilised.
Hotel bookings made by Medi Makeovers will be the total responsibility of the client that these bookings were made and confirmed by. Medi Makeovers is not responsible for any outstanding fees and charges in relation to these confirmed bookings. If bookings are cancelled within 48 hours of the arrival date, the client will be responsible for any monies outlined by the actual hotel in the confirmation letters in relation to their cancellation policies.