When I first started thinking about having my surgery overseas I looked into numerous companies that all claimed to "give you the best surgery experience". After further research the only company that seemed to stand out and commit to what they were claiming was Medi-Makeovers. From my very first email the team at MM have done everything possible to ensure that I completely understood what was going on. I live in WA, where we are 3 hours behind EST, and even if I sent an email at 10 o'clock at night (which is 1am in Sydney!) I would get an all but instant reply, and from all the little things like this I knew I was working with a team that were passionate and committed.
The minute I got off the plane my nerves disappeared - we found our driver before we even got inside the terminal, I knew I was in great hands and everything had been organised to a T! The hotel at Terminal 21 was absolutely stunning! The staff were so kind and couldn't do enough for us.
Travel: With a travel buddy
LAURA 2 DAYS POST OP
LAURA 1 WEEK POST OP
As soon as I walked in the door of the hospital the staff knew exactly who I was and what I was there for. Everything was so well organised and I couldn't believe how quickly we were getting through all my pre-op tests.The nurses at the hospital have been some of the nicest people I have ever meet, they are so caring and were more then willing to do absolutely anything for me. They also made my partner feel very welcome and took great care of him as well, which we thought was wonderful.
Daniela was there with us in Bangkok and to say she was fabulous would be a huge understatement! Any question that either my partner or I had she answered without hesitation. Daniela made my partner feel very welcome and, in his words, he didn't feel as though he was just a shadow tagging along. My consultant Zara has too been incredible - I never feel as though any of my questions are silly or irrelevant not matter how small they are. Without the experience and knowledge of both Zara and Daniela I would not have committed to this journey - they are truly very passionate about what they do.
I can not thank Zara and the MM team enough for everything they have done for me over the last 5 months - you have helped me make this a life changing experience. THANK YOU!